You may return any item purchased from Autism Nutrition Research Center for any reason within sixty (60) days of purchase.
Unopened Items - 60 Days
You will receive a full refund for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns after 60 days.
Damaged & Incorrect Items:
We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands - products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.
1. Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)
Ship returns to:
Autism Nutrition Research Center
P.O. Box 1028
Wittmann, AZ 85361
Call us at 888-385-5532 or email us as at: [email protected] if you have questions about our return policy.
Autism Nutrition Research Center processes orders 5 days a week. Please allow 24-48 hours for order processing of all non-expedited shipping methods after you have placed your order. We will ship all our orders standard by, USPS. Standard delivery time is 2-8 business days depending on delivery location. For faster processing and delivery you can have your order shipped:
*Additional fees apply for faster delivery methods. Orders must be placed by 1 PM EST for same day shipping.
All packages are shipped with a verified USPS tracking number for online tracking and delivery confirmation. Expedited orders placed after 1 PM (MST) may not process until the next business day. We strive to process all expedited orders placed before 1PM MST the same day provided adequate stock is available and the order successfully passes all necessary verification processes. Orders received over the weekend may not process for shipment until Monday. Shipping carriers may deliver your package on a Saturday and do not deliver on national holidays.
Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.
PLEASE NOTE: Packages less than 1 lb. may ship via USPS First Class Mail when our Standard Shipping method is chosen. In some instances your order may ship in multiple shipments (due to product and warehouse availability) if standard shipping is selected, we may use different carriers for each shipment. It is important you include an address that can receive USPS deliveries.
Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. If ordering online, your charges will appear upon checkout.
*Additional charges will be applied if the delivery address is incorrect, if the package needs to be forwarded to a different location, if the package is refused or unable to be delivered.
APO Addresses : We must ship via USPS to all APO addresses. Shipping costs are based on package weight.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs unless the order is returned to our center in an undamaged and resalable condition. A refund will be issued for the cost of the merchandise only; shipping costs cannot be reimbursed. In addition, if AutismNRC.org is billed for the cost of the return shipment due to restrictions, you may be responsible for that cost, too.
If you receive the items in damaged and unusable condition, please contact us within 14 days in one of the following ways:
· E-mail us at [email protected]
· Use our “Contact Us” form on our website at www.AutismNRC.org/ /crm.asp?action=contactus
· Leave us a message at 888-385-5532
Although it is rare for international orders to be lost, please be aware that it can happen. Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing times (please allow 24-48 hours for packing). An international order will not be considered “lost” until 30 days after shipment date. We are unable to process claims until this 30-day period has passed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 60 days of date of purchase. Please contact us by email at [email protected]
3rd-Party Shipping Companies/Freight Forwarders
Using international freight forwarders or 3rd-party shipping companies can be a convenient way to receive orders to your address outside the United States. However, please know that if you elect to use this type of service, we cannot issue you a refund of any kind or accept any return of any order handled by any 3rd-party courier. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside courier. If you experience any kind of damage or loss when using this type of service, please contact the 3rd-party company for remedy.
We cannot change your delivery address after an order has been shipped. We work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if your address was incorrectly entered at checkout. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise. If the return delivery cost is greater than the value of the merchandise, Autism Nutrition Research Center will inform the carrier to abandon the package and no refund will be issued.
International Payment Methods
All AutismNRC.org transactions are shown and made in USD (U.S. dollars). Please contact your bank with any questions regarding conversion rates.
Accepted forms of payment currently include:
· Credit cards associated with Visa, MasterCard, and American Express.
· Debit cards associated with Visa or MasterCard
· PayPal where available
If you experience difficulties using your credit or debit card to make an international purchase, please first contact your bank to ensure that your card has been enabled for international purchases.
Violation of Laws – Customs Regulations
Items sold at Autism Nutrition Research Center are intended for personal use. We ask that you please familiarize yourself with your country's import restrictions on our ingredients before ordering. Certain countries do restrict some of our ingredients (ie: Canada, Sweden, and especially countries that restrict fish oils). We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law or Customs regulations.
Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned to our center in undamaged and resalable condition. In that event, a refund will be issued for the cost of the merchandise only; shipping costs will not be reimbursed. Customs fees may apply. Please note that if the cost to return a rejected package to our center exceeds the value of the order, we'll instruct the courier to destroy the package and a refund will not be issued.
Autism Nutrition Research Center cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related seized products or delivery delays. However, the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from AutismNRC.org (Autism Nutrition Research Center), you agree to the policies stated above. Autism Nutrition Research Center reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.
SECTION 1 - TRANSACTIONAL INFORMATION
What do you do with my information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer Internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable):
With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
After you opt-in, if you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected] or mailing us at: Autism Nutrition Research Center P.O. Box 1028 Wittmann Arizona United States 85361.
SECTION 3 - DISCLOSURE
Do you disclose my information?
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - ONLINE STORE
Our online store is hosted by 3dcart. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
You can read more about how 3dcart uses your Personal Information here https://www.3dcart.com/privacy.html
If you choose a direct payment gateway to complete your purchase, the online store transmits your credit card data. The store data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers we use will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
You can opt out of targeted advertising by:
Facebook - https://www.facebook.com/settings/?tab=ads
Google - https://www.google.com/settings/ads/anonymous
Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - DO NOT TRACK
Our website uses “Cookies” as data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at Autism Nutrition Research Center
[Re: Privacy Compliance Officer]
P.O. Box 1028 Wittmann Arizona United States 85361