You may return any item purchased from Autism Nutrition Research Center for any reason within sixty (60) days of purchase.
Unopened Items - 60 Days
You will receive a full refund for unopened items in the original form of payment less any applicable discounts, shipping fees, and handling fees. Sorry, we are not able to accept returns after 60 days.
Damaged & Incorrect Items:
We do our best to package your product(s) so they will arrive to you in excellent condition. But once the package leaves our warehouse, it goes through many hands - products may shift causing unintentional damage. Should you receive a product that has been damaged in transit, please contact us immediately for further instructions. Please do not discard the damaged product(s) and retain the original box and packaging in case your carrier requires an inspection of the damaged package.
1. Place the items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
2. Indicate whether you would like an exchange or a refund.
3. Make a copy of the receipt that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
4. Use the mailing address below to address your return shipment.
5. Take the package to your preferred shipping location to have it delivered to us. (If you are returning a product due to a defect or an error made by us, please include a copy of your receipt with your package so we can refund your shipping costs.)
Ship returns to:
Autism Nutrition Research Center
P.O. Box 6568
Peoria, AZ 85385
Call us at 623-975-9000 or email us as at: [email protected] if you have questions about our return policy.
Autism Nutrition Research Center processes orders 5 days a week. Please allow 24-48 hours for order processing of all non-expedited shipping methods after you have placed your order. We will ship all our orders standard by, USPS. Standard delivery time is 2-8 business days depending on delivery location. For faster processing and delivery you can have your order shipped:
*Additional fees apply for faster delivery methods. Orders must be placed by 1 PM EST for same day shipping.
All packages are shipped with a verified USPS tracking number for online tracking and delivery confirmation. Expedited orders placed after 1 PM (EST) may not process until the next business day. We strive to process all expedited orders placed before 1PM EST the same day provided adequate stock is available and the order successfully passes all necessary verification processes. Orders received over the weekend may not process for shipment until Monday. Shipping carriers may deliver your package on a Saturday and do not deliver on national holidays.
Orders to Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands are shipped based on USPS real-time costs depending on the weight of the package, delivery method and final destination.
PLEASE NOTE: Packages less than 1 lb. may ship via USPS First Class Mail when our Standard Shipping method is chosen. In some instances your order may ship in multiple shipments (due to product and warehouse availability) if standard shipping is selected, we may use different carriers for each shipment. It is important you include an address that can receive USPS deliveries.
Orders shipped to Alaska, Hawaii and Puerto Rico are subject to additional charges. If ordering online, your charges will appear upon checkout.
*Additional charges will be applied if the delivery address is incorrect, if the package needs to be forwarded to a different location, if the package is refused or unable to be delivered.
APO Addresses : We must ship via USPS to all APO addresses. Shipping costs are based on package weight.